Direct Email Support
When contacting support, please provide the following information:
a) Copy the technical information available in the Aqua Data Studio menu Help -> Support Information
b) Include any screenshots to illustrate the problem, if applicable.
c) Make sure to tell us the database server vendor and version you have problems with.
d) Include any application logs, which are located in <USER_HOME>\.datastudio\logs (learn more)
e) Include any JVM crash logs, which are located in the application installation folder.
You may email the above information to the support email address, firstname.lastname@example.org, which is indicated in the Aqua Data Studio -> Help -> Support Information dialog.
Please copy the contents of the text box by clicking on the "Copy to Clipboard" button and include it in the e-mail you send to our support team.
Please note: if you do not provide this information when contacting our support team, we will request it from you in our response e-mail. This may delay effective resolution of the issue.