Brand

Aqua Data Studio Supported Versions

 
VERSION NUMBER ACTIVE SUPPORT LIMITED SUPPORT SUPPORT DISCONTINUED
22.0.x June 2021
21.1.x January 2021
21.0.x December 2020
20.6.x May 2020 June 2021
20.5.x January 2020 June 2021
20.0.x May 2019 January 2020 June 2021
19.5.x February 2019 May 2019 January 2020
19.0.x May 2018 May 2019 January 2020
18.5.x Dec 2017 May 2018 May 2019
18.0.x March 2017 May 2018 May 2019
17.0.x February 2016 March 2017 February 2019
16.0.x March 2015 February 2016 Dec 2017
15.0.x September 2014 March 2015 March 2017
14.0.x October 2013 September 2014 February 2016
13.0.x May 2013 October 2013 March 2015

Support Definitions:

Level of Support: Description: These definitions apply to both Technical Support and Licensing Support Cases. Customers must have a current product support and maintenance contract to be eligible for support.

Active Support: Technical Support will open cases and assist customers with issues. Technical Support will engage R&D as needed to provide resolution of issues. Bugs identified for this version will be scheduled for a fix in a future version.

Limited Support: Technical Support will open cases and assist customers with issues. To receive corrections to software, customers will need to upgrade to a later version. Technical Support will make every effort to assist customers with this version, but customers may be required to upgrade to resolve issues.

Support Discontinued: Technical Support and Licensing Support are not available for these versions.