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Support
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Aquafold's Support Process diagram
 Support
  Average Response:
3 Hours
  Guaranteed Response:
12 Hours
  Support Hours:
8AM-10PM - Pacific Time 
  Support Days:
7 days per week


Documentation & Knowledge Base
Online Docs: http://docs.aquafold.com/ads/6.5/index.html
Browse Public Mailing List: http://groups.yahoo.com/group/aquadatastudio/
 
Direct Email Support
Email: architect (at) aquafold.com
 
Public Mailing List
Browse Archive: http://groups.yahoo.com/group/aquadatastudio/
Subscribe: Send a blank message to aquadatastudio-subscribe@yahoogroups.com
Unsubscribe: Send a blank message to aquadatastudio-unsubscribe@yahoogroups.com
 
Ongoing Development with user feedback
Ongoing development of Aqua Data Studio is done in an open community through our mailing list. Anyone may participate in discussions on future features and anything related to Aqua Data Studio. Or you may just monitor the on going discussions. New builds with bug fixes and new features are released every few weeks for continuous feedback.
 
Browse Archive: http://groups.yahoo.com/group/aquadatastudio/
Current Change Log: http://download.aquafold.com/download/changelog.txt
Latest Builds: http://download.aquafold.com/download/
Update Instructions: Update Instructions Here

Feature Requests & Bug Reports
  • Bugs Reports. If you find something in the application which just doesn't work, then email us so that we may fix it. Do not assume that we know of the bug. Email us at (architect (at) aquafold.com).

  • Features Requests. If there are specific features that you think would save you hours of work on a daily basis, or if there are features that would make you happy, just tell us. Email us at (architect (at) aquafold.com). We enjoy adding features that users will actually use, not features we "think" users will use. If you don't tell us about features you need, how will we know?

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