Brand

Aqua Data Studio Support

  • Product Downloads

    Existing customers can access the latest Aqua Data Studio and Aqua Data Server release and patch files for all versions by logging into the customer support portal. Refer also to the update instructions and the changelog.

    Track Issues and Request Features

    To submit and track issues and feature requests, refer to our issue tracking system.

    Supported Versions

    For the list of versions with active support, limited support, and discontinued support, refer to supported versions.

    Request Support

    Submit Support Requests via the Customer Support Portal

    If you have a current subscription with valid maintenance, you can log into the customer support portal to view past support tickets and submit new issues for review.
    Register for the customer support portal on the registration page.

    Direct Email Support

    If you are a trial user or prefer to send email, you can reach out to our Support team via email. When contacting Support, please provide the following information:

    1. Copy the technical information available in the Aqua Data Studio menu Help > Support Information
    2. Include any screenshots to illustrate the problem, if applicable.
    3. Make sure to tell us the database server vendor and version you have problems with.
    4. Include any application logs, which are located in <USER_HOME>\.datastudio\logs ( learn more )
    5. Include any JVM crash logs, which are located in the application installation folder.

    You may email the above information to the support email address, support@aquafold.com, or to architect@aquafold.com, as indicated in the Aqua Data Studio > Help > Support Information dialog.

    Please copy the contents of the text box by clicking on the "Copy to Clipboard" button and include it in the e-mail you send to our Support team.

    Please note: if you do not provide this information when contacting our support team, we will request it from you in our response e-mail. This may delay effective resolution of the issue.

  • Support Hours

    8:00am-6:00pm CST

    Support Days

    Monday - Friday (Except business holidays as observed by AquaFold)

    Guaranteed Response Time

    24 Business Hours

    Average Response Time

    8 Business Hours