To generate an original quote for a first-time buyer:
To generate a renewal quote, contact firstname.lastname@example.org. If there are multiple licenses on an order, you need only send 1 license key for the team to recognize the entire order. If you do not have the license key, you must get this information from the end-user.
*If a license key is expired and is outside the window of renewal, the team will notify you of this. In this case, the only way for obtaining a current key is to purchase anew.
To coterm multiple renewal quotes, please email email@example.com with the Order ID’s and/or expiration dates for the licenses you wish to combine. Coterming can only be performed during a yearly renewal.
Licensing information can be found here
AquaFold Aqua Data Studio is available for electronic download only.
Orders are processed in the order payment is received. Once processed, license key(s) and instructions are sent directly to the contact listed in ‘ship to’ on the quote.
Requests made of our Customer Success Team are processed in the order they are received. Our current customer service hours are reflected [here.] Note that our organization uses our quote number and invoice number for order tracking. Your internal PO numbers (or other reference numbers) are not used for our internal reference. If you need additional information on a current or previous order, you must provide an AquaFold quote number, invoice number, or license key.